Our Dispute Resolution Procedures

Internal Dispute Resolution

If you are unhappy with our services, please contact us first by contacting our Complaints Manger on the following:

Telephone 1300 667 694

Post Suite 1240, 1 Queens Road, Melbourne VIC 3004

We will try to deal with your complaint within 45 days. If you want some more information about our internal dispute resolution procedure, please contact us.

If you are unhappy with any decision or the handling of a complaint by us, you can refer your complaint to one of our external dispute resolution providers below.

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

For complaints, you can contact:

Australian Financial Complaints Authority (AFCA)

Telephone 1800 931 678

Email info@afca.org.au

Fax (03) 9613 6399

Post GPO Box 3 Melbourne VIC 3001

Website www.afca.org.au